Sports is entertainment. I get that. I'm a sports broadcaster and a fan. I see the fun side of sports every day, but I also see all the different ways sports helps us make better decisions in our own professional lives.

For example, dealing with outcomes that aren't fair. It sucks. It sucks when you run into bad luck. You know who experiences that more often than you do? Athletes.  

When you watch sports you are watching professional development in real time. Athletes are professionals. They're building their skillset right in front of you and one of those skillsets is dealing with bad luck and outcomes that aren't fair. 

Here are the two things I see athletes do most often in those situations:

1. Acknowledge it sucks. Be honest with your feelings. They definitely commiserate with each other in the locker room or clubhouse. 

2. Evaluate their effort. It won't change the outcome, but when an athlete has done everything they can to prepare and execute in that moment...

You mean well. It's said with the best intent. Which is why it feels like you’ve been blindsided when it backfires.

Giving false praise leads to confusion, fall out, and challenges in giving feedback.

Every time you say "Great job!" when what you should have said was "Thank you for getting the job done" you set yourself up to fail in future conversations. 

Those are the hard hitting facts right out of the gate, but I'm willing to bet most of us default to saying "Great job!" throughout the day, but do you mean it? Was it really a great job? Did that person go above and beyond? Or did they do the job they were hired to do?

I could keep writing words to describe what I'm talking about, but I think it would be more helpful to watch the video because sports gives us a very clear picture of what accurate praise and feedback sounds like. 

Let me just reiterate that you don't do anyone any favors by giving false praise.

I remember a well-meaning stadium employee who was...

You know what a sports fan, athlete or coach will never say?  "That was a bad win."   

Never. You will never ever hear them say that. Why? Because a win is a win. You don't put an asterisk next to it. You don't make excuses. You accept the win.   

So why don't YOU do that at work? Instead of thinking of this phrase as a sports cliche, look at it as an opportunity for self-reflection and bigger conversations at work.

As I mentioned in the video there are certain ways we want to show up in business that reflect our brand and our values. I'm not suggesting you win at all costs. I do want you to be better about acknowledging and taking responsibility for your success. Here are three easy ways to do that. 

1. Find attainable wins. If everything is a stretch goal, a monumental task or something that requires max effort it's really tough to stack wins. Here's an example of an attainable win, saying hello and hearing it in response. I do this all the time...

437. Wait. Make that 439. That’s the number of emails in my inbox. Four of those are unread. Most of them need to be deleted. As much as I would love to one of those people who get to zero by the end of the day or the week, I’m just not. 

In general, I’m on top of email communication and responses, but just like everyone else there are emails that get lost in my inbox. (Which is now up to 442 emails and seven unread messages.) I like getting people the information they need and hate the feeling that I have unfinished business to address.

In my perfect world I would respond to every email within 24 hours. Nothing makes me happier than when I can give a prompt, almost immediate response to a note that landed in my inbox. The reality of my world is that I am often checking emails in a dugout between interviews, in a press box between innings, standing in line getting coffee or in my car between meetings. Not exactly the ideal environment for typing out lengthy...

I don't know about you but when I think of resiliency or being resilient there's always a positive outcome in the end. As in, you stuck with it, even when it was difficult, and were rewarded. 

But sometimes the reward is months or years in the making. Sometimes resiliency is showing up regardless of the outcome because you're taking the next logical step. 

I've got a baseball example for you if you're willing to Thinking Outside the Box Scores. The Oakland A's are on pace to set an MLB record for most losses in a single season. They had the fewest wins in baseball at the end of April and yet, they still show up to the ballpark.

Teams/players don't forfeit games on the schedule because they're having a bad season or the odds are stacked against them. I talked to the A's manager who acknowledged it's been challenging, but also said the best thing (and the only thing) the team can do is show up and do the best they can. 

Your team might need this reminder or you might...

How confident are you that your favorite NFL team will make the right hiring choice during the NFL Draft? 

There are a lot of opinions online when it comes to mock drafts and predictions. Most of them focus on football. That makes sense because the NFL has turned the Draft into a three-day prime-time televised event, but at its core the draft and all the workouts, Pro Days and the Combine are all part of a hiring process that plays out in a very public way.   

Here's what this means for you: there's an opportunity to have productive business conversations that you might not be able to easily broach in your normal day-to-day interactions. 

Football fans are talking about the draft. Casual sports fans are aware of the draft. Use that to your advantage. When you use topic that is top-of-mind and direct the conversation towards specific business challenges, discussions and interactions that's Thinking Outside the Box Scores. 

When I tell people to use sports in...

Opening Day and the start of every sports season brings unrivaled optimism that "This could be the year..." 

The promise of Spring Training, the hype around new players, and a win-loss record that hasn't yet reflected the actual talent on a team, gives fans hope. Even if there is misguided optimism and unrealistic expectations (most) fans enjoy the feeling that anything is possible for the season. 

As a fan you've probably rolled your eyes a few times at friends who insisted their team had a legit chance to win the championship as a long shot. You might have even argued the finer points of expected wins, off-season moves and games lost to injury. But you can't deny the optimism that exists at the start of every season, when each team starts with a clean slate and anything seems possible. 

Let me ask you this... when was the last time you felt the same about your career or your business? 

We laugh, roll our eyes and dismiss the enthusiasm of fans, but we should...

I was finishing my workout. I just wanted to make it through my final plank - UGH! I watched the seconds tick by with one thought, "just finish."

After collapsing into a child's pose I realized I spent more than a minute thinking about just one thing - that stupid plank. In fact, that might have been the only time that day my mind wasn't skipping around, trying to manage multiple things at once. The timer at the end of my workout forced me to focus. It's the same thing that's happening in Major League Baseball this year. 

For the first time ever there is a pitch clock for big league games. It's creating a lot of conversation and that gives us a chance to think outside the box scores. 

I've talked to a number of big league hitters who have all said the new timing rules forces them to focus on one objective at the plate. They don't have time to think about the previous pitch. There's no time for extra thoughts or "What ifs." Being on the clock hones their focus. 

It's...

Here’s more proof that sports stands alone as a conversation starter. The NFL season is over and no one – not a single fan – has waited to binge the season from Week 1 through the Super Bowl.

We don’t watch sports that way. This isn’t Ted Lasso it’s real life. We don’t wait for a season to end before we find out what happened to our favorite team. It’s ridiculous to even suggest that. It’s equally as ridiculous not to use sports to your advantage.

I used to say sports is the only DVR-proof programming on TV. Now it’s more accurate to say it’s the only appointment-viewing programming available.

Sports fans watch sporting events in real time, or at the very least know the outcome within 24 hours. 

That means there’s always something new to talk about. There’s never a shortage of storylines, outcomes, great performances, or questionable calls to discuss. You don’t have to search for conversation...

Most sports fans watching a game focus on the game action. Makes sense right? Here's what else I tend to notice, the type of communication that takes place during a game. 

It's often very direct and concise because there's not a lot of time to discuss options during the middle of a game. That brings us to a communication skill that will make you a more effective communicator at work - asking Yes/No questions. 

I know somewhere along the way you've been told not to do that. I also know it's potentially bad advice. There's tremendous value in giving someone an easy answer and limiting their options. You see it all the time in football. 

I'm not suggesting that every question be in this form, but if you really want a response to an email including "Let me know if you have any questions"  isn't as direct as saying "Does this timeline work for you?" 

One approach gets you closer to your end result than the other. It might take an extra minute to think through...