5 Common Phrases that Sabotage Effective Communication
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Our Blog Posts will help you reach your full potential in becoming a confident conversationalist. New topics each week.

So you're saying there's a chance...

Opening Day and the start of every sports season brings unrivaled optimism that "This could be the year..." 

The promise of Spring Training, the hype around new players, and a win-loss record that hasn't yet reflected the actual talent on a team, gives fans hope. Even if there is misguided optimism and unrealistic expectations (most) fans enjoy the feeling that anything is possible for the season. 

As a fan you've probably rolled your eyes a few times at friends who insisted their team had a legit chance to win the championship as a long shot. You might have even argued the finer points of expected wins, off-season moves and games lost to injury. But you can't deny the optimism that exists at the start of every season, when each team starts with a clean slate and anything seems possible. 

Let me ask you this... when was the last time you felt the same about your career or your business? 

We laugh, roll our eyes and dismiss the enthusiasm of fans, but we should actually embrace t...

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Planks, Pitch Clocks and Focus

business communication Feb 26, 2023

I was finishing my workout. I just wanted to make it through my final plank - UGH! I watched the seconds tick by with one thought, "just finish."

After collapsing into a child's pose I realized I spent more than a minute thinking about just one thing - that stupid plank. In fact, that might have been the only time that day my mind wasn't skipping around, trying to manage multiple things at once. The timer at the end of my workout forced me to focus. It's the same thing that's happening in Major League Baseball this year. 

For the first time ever there is a pitch clock for big league games. It's creating a lot of conversation and that gives us a chance to think outside the box scores. 

I've talked to a number of big league hitters who have all said the new timing rules forces them to focus on one objective at the plate. They don't have time to think about the previous pitch. There's no time for extra thoughts or "What ifs." Being on the clock hones their focus. 

It's the same kin...

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I Promise You're not Binge-Watching This...

business communication Feb 15, 2023

Here’s more proof that sports stands alone as a conversation starter. The NFL season is over and no one – not a single fan – has waited to binge the season from Week 1 through the Super Bowl.

We don’t watch sports that way. This isn’t Ted Lasso it’s real life. We don’t wait for a season to end before we find out what happened to our favorite team. It’s ridiculous to even suggest that. It’s equally as ridiculous not to use sports to your advantage.

I used to say sports is the only DVR-proof programming on TV. Now it’s more accurate to say it’s the only appointment-viewing programming available.

Sports fans watch sporting events in real time, or at the very least know the outcome within 24 hours. 

That means there’s always something new to talk about. There’s never a shortage of storylines, outcomes, great performances, or questionable calls to discuss. You don’t have to search for conversation topics when talking to sports fans (or if you are signed up to get Weekly Sports Conver...

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Business Communication Skill - Asking Yes/No Questions

business communication Feb 11, 2023

Most sports fans watching a game focus on the game action. Makes sense right? Here's what else I tend to notice, the type of communication that takes place during a game. 

It's often very direct and concise because there's not a lot of time to discuss options during the middle of a game. That brings us to a communication skill that will make you a more effective communicator at work - asking Yes/No questions. 

I know somewhere along the way you've been told not to do that. I also know it's potentially bad advice. There's tremendous value in giving someone an easy answer and limiting their options. You see it all the time in football. 

I'm not suggesting that every question be in this form, but if you really want a response to an email including "Let me know if you have any questions"  isn't as direct as saying "Does this timeline work for you?" 

One approach gets you closer to your end result than the other. It might take an extra minute to think through what you really want to ...

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Personal Branding and Sports Fandom

Talking about the outcome of a game is part of being a sports fan. It's also part of your personal brand. 

That might not matter so much if you only talk sports with your closest friends. As one of my Instagram followers pointed out, every fan can talk for hours about how terrible the NFL refs/officials have been in recent years. 

Here's what I want to point out - if that conversation takes place at a sports bar, tail gate or game itself that's one thing. If it's taking place at work that is an entirely different story. Being emotionally invested as a fan can lead to emotional responses to outcomes, coaching decisions, play calls, etc... That type of response isn't necessarily the message you want to send to colleagues, managers or clients.  

As a sports fan you can talk about sports however you want to, but understand you are talking about more than an outcome. If your sports narrative includes consistently blaming the officials for an unfavorable outcome, it's not hard to start...

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Don't point fingers. Use sports instead.

business communication Jan 22, 2023

Pointing out a mistake or initiating a conversation about poor performance can be a challenge in business settings. Especially if you don’t like confrontation or when it feels like you’re pointing a finger or calling someone out. 

Instead of avoiding the conversation use a sports example to as a launching point into the topic that needs to be addressed.

Time management was a huge issue during the NFL Wild Card games. The outcomes of those games doesn’t matter. It’s about the opportunity to have a bigger conversation about something that matters to your team at work. 

Look at sports as more than stats and scores and you’ll find ways to make sports talk more useful in business. 

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Make Winning Obvious

In sports it is painfully obvious you need to outscore an opponent to win. 

If you say, "That was a big win!" everyone - even non-sports fans - knows that means one team scored more points than the other. 

Outscoring an opponent isn't a key to the game it is the measure of success. 

Why am I belaboring this point? Because we rarely make it this simple, straightforward or obvious in business. Things get convoluted quickly. There are multiple interests and just like with any game plan, multiple ways to get to the end result. But unlike sports, we rarely make winning as obvious as we should. 

As mentioned in the video, winning looks different for different people. The bottom-line drives decisions, but that means something different for a CEO compared to a manager compared to a direct report. 

That brings us back to Thinking Outside the Box Scores... it should be painfully obvious to everyone on your team what counts as a win. You should be able to communicate it as simply and cl...

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Goal Setting in 2023. Focus on your Strengths

Not a single athlete looks at a challenge or opponent and admits defeat before playing the game.

Even if the oddsmakers say it’s improbable, even when fans hedge their bets and talk a little less trash or refuse to get their hopes up - athletes and coaches refuse to give into the thought of an insurmountable task or being outmatched by an opponent. 

It’s never about what the other team does or where they’re likely to come up short. They’re always thinking, talking and working from a position of strength and confidence. It doesn’t mean they don’t see the challenges. It doesn’t mean there isn’t a game plan in place to counter the strengths of the opponent. It means they’re focused on their strengths, they’re capabilities and their best chances to win.

The best athletes and most successful coaches don’t assume or anticipate failure before competing.

Where are you starting the year? Are you focusing on your strengths and where you’ll find the most success? Or are you obsessed with th...

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Why You Should be Thinking Outside the Box Scores

Surely you've seen the highlight by now. The final play of the NFL game between the Raiders and the Patriots. The one where New England was heading toward a win. It was almost guaranteed... until a huge mistake at the end of the game that result in an unlikely fumble recovery returned for a touchdown by the Las Vegas Raiders. 

As a football fan, I couldn't believe the end of the game. That highlight will be shown for decades. 

As a business owner, I see the potential for more conversations than just the outcome because I know mistakes happen, but they rarely happen in such a public way. The final play of that game was a HUGE mistake. Everyone at the game and on the field saw it. Millions of other people (fans and non fans alike) have seen the play. It wasn't just a mistake, it was a lack of fundamentals and there was a conversation after the game about accountability and who was responsible for the mistake and ultimately the loss. 

In sports all of that gets talked about, usually...

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Conversations About Accountability

business communication Dec 18, 2022

Sports small talk can make it easier to have conversations about accountability with your team at work. 

How? I'm glad you asked and I hope you're ready to think outside the box scores. 

Conversations about accountability happen all the time on game days. They're called post-game interviews and listening with a close ear can help you take the stress out of initiating tough conversations at work. 

 

Athletes and coaches talk about how they talk about they exceeded expectations or failed to live up to their expectations and standards. The final score helps set the tone for those conversations, but they are a number of stats that support their assessments. With that in mind there are two things you need to do:

1. Know the numbers that measure success. Be specific. It's not pass/fail. If you want to move the needle and have impactful conversations about accountability know your numbers and why they're tied to success. 

2. Use a local or regional team as an example and entry point ...

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